Frequently Asked Questions
We need to send a Request a Quote:
To request for quote on any Test Equipment USA product(s) simply click the "Request a Quote" link in the footer of TestEquipmentUSA.com. This will take you to a Quote form that you can submit to our inside sales representative. One of our representatives will contact you when your quote is ready.
Do you have any Pricing Information Disclaimer?
Test Equipment USA strives to give you accurate content, product information, policies, pricing, warranties and visual displays. Policies, pricing, and item availability are subject to change without notice. Any typographical, photographic, or specification errors in product information, pricing or offers is subject to correction. Test Equipment USA reserves the right to limit quantities and/or cancel an order.
Do you have any Minimum Order Restriction?
Test Equipment USA Does not have any Minimum Order Restriction.
How about Sales Tax:
Estimated state sales tax will appear within your shopping cart for all shipments within the United states unless a signed official state tax exemption certificate is furnished to Test Equipment USA:
How do I check my Order Status?
To check the status of an online order, email firstname.lastname@example.org. Please be sure to include your order number
Test Equipment USA ships products to over 100 countries around the world. Metric size tools and 230-volt electrical equipment are available. Our staff of multilingual export professionals is ready to serve you. Payment can be made by credit card, irrevocable letters of credit or wire transfer. Duty, taxes and freight are extra.
Canada: please call us on 713-904-4604
Mexico: We also Support Spanish Speaking Customers. please call us Monday through Friday between 8 a.m. and 5 p.m. Eastern Standard Time.
All other International Countries: please call 001-713-904-4604 Monday through Friday 8 a.m. and 5 p.m. Eastern Standard Time, e-mail email@example.com or fax us at 001-713-904-4601
How do I Return items?
All returns must be authorized. Items returned prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.
Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders and dangerous goods are non-returnable.
**There's a 20% Restocking Fee on All Returned Palmgren Products in Original Packaging
To get your RMA, simply call 713-904-4604 for a return authorization number or email firstname.lastname@example.org .
(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.
To check the status of your return, please email us at email@example.com. Please be sure to include your RMA number
Free Shipping Requirement
A minimum order of $250 qualifies for free shipping excluding some Palmgren item that weight above our free shipping threshold which could vary from time to time.
97% of all items in stock ship the same day we receive your order. If the order arrives too late to be processed before final pickup, or if you're ordering from us for the first time, your package may not ship until the next business day. All shipments are F.O.B., Houston, TX, USA, unless agreed to in writing. Our primary carrier is Fedex. Other options are available. For fastest delivery, please call your sales representative for overnight shipping options.
If your order contains products that are not in stock, we will contact you with an estimated shipping date. Feel free to contact us at 713-904-4604 or email us for order status.
Online orders are shipped via FedEx.
- FedEx Ground:
Delivered anywhere in the Continental United States* within 1-7 business days.
- FedEx Express Saver: 3 business days
Delivered throughout all states except Alaska and Hawaii. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days
- FedEx 2 Day: 2 business days
Delivered throughout all the Continental United States* by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Some rural areas of Alaska and Hawaii may take 3 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx Standard Overnight: Next-Business-Day Afternoon
Delivered throughout all the Continental United States* by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Available from Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx Priority Overnight: Next-Business-Day Morning
Delivered throughout all the Continental United States* by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Delivery to many areas of Alaska and Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx First Overnight: first thing the Next-Business-Day Morning
Delivered throughout all the Continental United States* by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code. Delivery is available to Alaska depending on destination ZIP code by 9 a.m. Not available to Hawaii. For additional details about Alaska and Hawaii shipments, Please Call
If you have any more questions about shipping, please feel free to call us at 713-904-4604
Test Equipment USA observes the following U.S. holidays and will not process or ship orders on these days:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the Friday after
- Christmas Day
Shipment Didn't arrive or is Damaged?
Please inspect all shipments immediately upon receipt. Although Test Equipment USA takes every reasonable precaution to assure the safe arrival of your shipment, accidents or problems occasionally occur. All claims must be made within ten days of date of shipment. If there is a problem, please notify the carrier immediately for inspection.
If your shipment has not arrived, please contact a Test Equipment USA representative at: 713-904-4604.
Any Requirements for your Free Ground Shipping?
Yes there are, and we have summarized below
- Checkout Order must be greater than or equal to $250.00 to qualify
- Checkout must be via standard "Proceed to Checkout" option.
- Free Ground shipping to anywhere in the Continental* United States
- Orders with items exceeding 100 lbs in weight will not qualify for free shipping
- Offer only valid for WEB purchases.
All products marked with this Hazardous Materials symbol must be shipped via ground carrier and incur an additional per shipment surcharge.
Products marked with this no airplane symbol must be shipped via ground carrier but do not incur an additional shipment surcharge. We strongly suggest you purchase in case quantities to minimize your cost. Hazardous material items are non-refundable and non-returnable.
CALIBRATION & REPAIR SERVICES:
How long will it take to Calibrate my equipment?
Equipment Calibration or repair time is based on a variety of factors; workload, parts availability, and repair complexity. Generally speaking our service turnaround times average 3-5 business days for calibration and 11-14 days for repair. It is important to keep in mind that turnaround time is inclusive of the time it takes to get your unit evaluated and the time it takes to repair it from when it was approved.
Do you offer expedited service?
Service can be expedited for a small fee. This will put your equipment in next in line service and speed up turnaround time dramatically.
What are your calibration expedite fees?
Expedite fees vary depending on the instrument. Please consult with our sales representative (firstname.lastname@example.org) for pricing.
Do you offer pickup and delivery service?
Yes we do offer pickup and delivery services within Texas. Please contact our sales representatives (email@example.com ) for specific information about availability.
What if my instrument cannot be calibrated?
If your instrument cannot be calibrated due to an instrument failure, you will be notified to determine how you would like to proceed. A number of different options may be available including: repair of the instrument by us at our Houston Repair Center, repair by the OEM if applicable, or we can provide a quote for a replacement instrument.
Can you provide me a recommended calibration interval for my instrument?
We would be happy to provide you with assistance if needed. However, we cannot recommend a calibration interval. You must choose a calibration interval based upon your company’s quality policy and the performance of the instrument over time. There are a number of factors that need to be considered when determining your calibration interval. We will be glad to guide you through this process.
Is my calibration certificate available in electronic copy?
Yes, we use a centralized online laboratory information management system called CAMS. Your calibration certificates will be stored for at least 3 years at no additional charge.
What are the different levels of Calibration you offer?
We offer three levels of calibration service: Certificate of Calibration, Certificate of Calibration with Data, and Certificate of Calibration with Data and Uncertainties. These are available through our calibration asset management system web portal.
Where is your calibration laboratory located?
We are located in Houston, Texas USA.
What type of instruments do you calibrate?
We calibrate a wide variety of instruments across a number of disciplines including electrical, temperature, pressure, dimensional, humidity, torque, flow and many more. For a complete overview of our capabilities, please visit: http://testequipmentusa.com/what-we-calibrate/
Do you have a calibration management program?
Yes, we have a comprehensive calibration and asset management program called CAMS, which stands for Calibration Asset Management System. We will automatically remind you a month before your next calibration is due.
Can I specify points for my calibration?
Yes you can specify which points are used for your calibration. There may be an additional charge depending on the points requested and the discipline of the calibration. The calibration may also be considered a “limited calibration” if the test points requested do not test the entire function/range of the instrument.
If I change my calibration interval to two years instead of one year does my price change?
Your specified calibration interval has no bearing on the price of your calibration.
Each customer sets their own calibration intervals.
Do you offer a NIST traceable calibration? All I see is accredited calibration.
Generally, all of our calibrations are traceable to a higher authority such as NIST. NIST is a National Measurement Institute (NMI), but is not the only NMI capable of providing traceability.
What are “uncertainties” and why would I need them?
Basically uncertainties define how well a lab can perform a respective measurement, the lower the uncertainty the better the measurement. Uncertainties are all inclusive of respective processes to include traceability components. Please click here to see our white papers.
Is “as found/as left” data necessary?
Measurement data isn’t absolutely required but it is highly recommended for most quality programs. This data enables the user to determine where within its respective tolerance requirements the instrument was found and was returned to the customer. This is especially important when the unit is found out of tolerance.
What makes you different from any other calibration provider?
TestEquipment USA invests significantly in its quality and operations departments to ensure our systems and processes are correct. We have a robust technical & quality team that develop calibration processes and verify those processes on a regular basis.
All I need is a cal sticker what difference does it make who I use?
If you are making measurements it’s important that you have confidence that those measurements are correct. If not what’s the point in measuring?
Do I need to have my equipment calibrated regularly?
Almost always, but the frequency of recalibration varies depending on the measurement and Test Equipment. Usually this interval is defined by the OEM but can be adjusted based on the stability of the respective equipment.
Do I need documented uncertainties with every accredited calibration?
Per the International Laboratory Accreditation Cooperation (ILAC) P14 you must have documented uncertainties to continue traceability.
Do you have a pricing list/chart for the equipment you do have the capabilities to calibrate?
Due to the vast number of instruments we calibrate, as well as the many variations of these instruments, it is not possible to provide a complete price list. You can submit your list of instruments to us and we will provide a detailed price quote within 24 hours of receiving your enquiry. You can submit through our contact page or email it as an attachment to firstname.lastname@example.org.
What payment options do I have?
TestEquipment USA accepts a variety of payment options for your convenience. For prepayment we accept all major credit cards (Visa, MasterCard, Discover and America Express), Purchase Orders, and international wire transfers. We also offer credit terms to existing customers. Companies wishing to receive open terms should forward three trade references and once bank reference to:
TestEquipment USA, Attn: Accounting, 16840 Barker Springs Rd Ste 306, Houston TX 77084
Allow one week to clear. To avoid shipping delay until credit is approved, companies and individuals should use a credit card.