FAQ for Buyers
Frequently Asked Questions
Free Shipping Requirement
A minimum order of $250 qualifies for free shipping excluding some Palmgren item that weight above our free shipping threshold which could vary from time to time.
Free shipping for orders above $250 applies to domestic shipping only, International shipping attracts shipping charges which will vary based on the weight of the item and destination.
97% of all items in stock ship the same day we receive your order. If the order arrives too late to be processed before final pickup, or if you're ordering from us for the first time, your package may not ship until the next business day. All shipments are F.O.B., Houston, TX, USA, unless agreed to in writing. Our primary carrier is Fedex. Other options are available. For fastest delivery, please call your sales representative for overnight shipping options.
If your order contains products that are not in stock, we will contact you with an estimated shipping date. Feel free to contact us at 713-904-4604 or email us for order status.
Online orders are shipped via FedEx.
- FedEx Ground:
Delivered anywhere in the Continental United States* within 1-7 business days.
- FedEx Express Saver: 3 business days
Delivered throughout all states except Alaska and Hawaii. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days
- FedEx 2 Day: 2 business days
Delivered throughout all the Continental United States* by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Some rural areas of Alaska and Hawaii may take 3 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx Standard Overnight: Next-Business-Day Afternoon
Delivered throughout all the Continental United States* by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Available from Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx Priority Overnight: Next-Business-Day Morning
Delivered throughout all the Continental United States* by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Delivery to many areas of Alaska and Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
- FedEx First Overnight: first thing the Next-Business-Day Morning
Delivered throughout all the Continental United States* by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code. Delivery is available to Alaska depending on destination ZIP code by 9 a.m. Not available to Hawaii. For additional details about Alaska and Hawaii shipments, Please Call
If you have any more questions about shipping, please feel free to call us at 713-904-4604
Test Equipment USA observes the following U.S. holidays and will not process or ship orders on these days:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the Friday after
- Christmas Day
Shipment Didn't arrive or is Damaged?
Please inspect all shipments immediately upon receipt. Although Test Equipment USA takes every reasonable precaution to assure the safe arrival of your shipment, accidents or problems occasionally occur. All claims must be made within ten days of date of shipment. If there is a problem, please notify the carrier immediately for inspection.
If your shipment has not arrived, please contact a Test Equipment USA representative at: 713-904-4604.
Any Requirements for your Free Ground Shipping?
Yes there are, and we have summarized below
- Checkout Order must be greater than or equal to $250.00 to qualify
- Checkout must be via standard "Proceed to Checkout" option.
- Free Ground shipping to anywhere in the Continental* United States
- Orders with items exceeding 100 lbs in weight will not qualify for free shipping
- Offer only valid for WEB purchases.
All products marked with this Hazardous Materials symbol must be shipped via ground carrier and incur an additional per shipment surcharge.
Products marked with this no airplane symbol must be shipped via ground carrier but do not incur an additional shipment surcharge. We strongly suggest you purchase in case quantities to minimize your cost. Hazardous material items are non-refundable and non-returnable.